Planning ahead can provide peace of mind for you and your loved ones. If you’re considering prepaying for an Abbey Casket, you might have some questions about how the process works. Below are answers to frequently asked questions to help guide you through the process and explain how your funds are managed, when to contact us, and more.

Why are my funds placed in a third-party trust when I prepay for an Abbey Casket?
According to Indiana preneed law, we are required to use a third-party trust for any preneed funds.  When you prepay, your funds are secured through an insurance-funded trust with National Guardian Life Insurance Company (NGL) in Madison, WI. This ensures maximum protection for your investment.

Will a casket be available when it’s needed?
Yes, we always maintain a sufficient inventory. As soon as we’re notified of your passing, we immediately select a casket from our stock and coordinate prompt shipping with your funeral home.

Do you need a death certificate before shipping a prepaid casket?
No, we’ll ship the casket as soon as we’re notified. The death certificate can be provided later by the next of kin or the funeral home.

Should I contact you after the funeral arrangements are finalized?
It’s best to contact us as soon as you know a casket will be needed.  This gives us more time to coordinate the delivery of the casket to the funeral home.  If shipping is outside of our standard next day delivery area, and death is imminent, we are happy to work with your funeral provider to arrange delivery before the time of death.  Each funeral provider is different in their storage limitations.  It’s best to check with your funeral provider before approving the shipment of a casket in advance.

Can I cancel my prepaid casket if I change my mind?
Your prepaid funds are placed in an irrevocable trust with National Guardian Life Insurance, offering top-tier protection. If you wish to cancel within 30 days of signing the contract, you may do so. However, after 30 days, the contract cannot be canceled but it is transferable. You can apply the funds toward another Abbey Casket or other funeral expenses, with any remaining funds going back to the estate.

Do you have additional questions? Feel free to reach out to us at 800.987.7380 or email your questions to info@abbeycaskets.com and we’ll be happy to get back to you.

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