Shipping & Delivery Information
Shipping caskets throughout Indiana and surrounding states (KY, IL, OH, TN, MO, MI) are delivered within 1-2 business days by Abbey Caskets or common carrier. Standard shipping and handling are included in the price of the casket or urn.
Nationwide casket delivery by common carrier is available but may take 5-10 business days for delivery. Delivery outside of Indiana and surrounding states are subject to a premium charge.
Standard delivery for cremation urns can be delivered within 3-4 business days.
Expedited Shipping:
Expedited, weekend and holiday delivery, coast to coast, is handled by expedited drivers. Expedited shipping is not included in your prepay option. These costs are calculated for you at the time of need.
Urns can be shipped overnight via FedEx or USPS if needed.
Customers are responsible for any expedited shipping charges. Please call us for details on expedited shipping costs at (800) 987-7380.
It’s best to make arrangements as early as possible. For details call Abbey Caskets, at (800) 987-7380, or email us.
Where to ship:
We will ship the casket or urn directly to you or to the funeral home of your choice. Please provide us the name, address and phone number of the delivery address, and we will make the arrangements. If you prefer to have the funeral home contact us to make delivery arrangements, please do so. You can give the funeral home our toll-free number, (800) 987-7380.
Working with your funeral home:
In 1994, the Federal Trade Commission ruled that funeral homes may not charge a surcharge or handling fee to those who wish to supply their own casket or urn to be used in funeral arrangements. Thus, funeral homes are accustomed to such arrangements. However, proper notification is required, as is consideration of the various requirements the funeral home may have.
If you purchase an Abbey Caskets product that is damaged or defective, please contact us within 30 days for an exchange or refund. Damaged caskets are typically replaced within one day.
Prepay contracts, as stated in the contract, are irrevocable.
To request an exchange or refund, call Abbey Caskets at (800) 987-7380.